Support

Everything after the checkout.

Licenses, installers, machines, manuals, and a human when you need one.

Downloads and trials

Installers for every plugin and the free 3 day trial. Every trial is full function until its signed expiry.

Guides and manuals

Per-plugin manuals and working-engineer guides: workflows, comparisons, and the mechanisms behind the controls.

License portal

Look up a license key, re-send a purchase email, and manage the machines a license is activated on.

Your account

Everything issued to your email in one signed-in dashboard: licenses, keys, activations, downloads and order history.

Refunds

The 14 day money back guarantee, stated plainly: what qualifies and how to ask.

EULA

The license agreement that ships with every plugin, in readable language.

Privacy

What the site and the plugins do and do not collect. Short, because the answer is mostly nothing.

Terms

The store's terms of sale.

Reach a human

support@vitricaudio.com

One inbox, read by the people who build the plugins. Include your license key or order email for anything account related and you will usually save a round trip.