Who controls your data
The data controller is Stain Web Development LLC, a Delaware limited liability company trading as Vitric Audio, based in Cleveland, Ohio, USA. Data questions and requests go to support@vitricaudio.com.
What we collect
- Email address, and a name if you give one, when you join the waitlist, request a 3 day trial, buy a plugin, or write to support. It is how licenses reach you and how we answer you.
- Machine codes when you activate a plugin. The plugin's license panel shows a code that identifies that computer to the licensing system; we store it so we can enforce the applicable machine-binding limit and let you deactivate or reactivate a previously bound machine. Deactivation does not erase the binding. A machine code contains no files, usage data, or audio.
- Order references from Paddle when you buy: transaction id, product, and the email Paddle has for you, so we can issue and later look up your license.
- IP addresses, transiently, to rate limit the licensing endpoints. They are not attached to your profile or used for anything else.
Payments and plugin connections
Paddle.com, our merchant of record, processes payments and stores full card details. We receive transaction references, totals, currency and the order and customer information Paddle supplies for fulfillment and support. License-file verification runs locally. Online activation contacts our licensing service using your license key and machine code; plugins can also contact our update service. Full licenses can be activated on offline machines by downloading a signed license file from the license portal.
Analytics and cookies
We use Vercel Analytics and Speed Insights for aggregate visits and page performance. When Google Analytics is enabled through Google Tag Manager, we measure page views, product interest, downloads, trial requests, checkout errors and completed checkouts. Free claims and paid orders are counted separately. These website events do not include your email, machine code, license key or audio.
Google analytics storage is denied by default in the EEA, the UK and Switzerland; elsewhere it may use analytics cookies. We also deny analytics storage when your browser sends Global Privacy Control or Do Not Track. Denied storage can still send cookieless measurement signals. Google advertising storage, ad personalization and advertising user-data consent remain denied.
Optional Meta advertising measurement
With your permission, we use the Meta Pixel to measure our Facebook and Instagram advertising. Meta receives product-page visits, paid checkout activity and completed paid purchases, including product identifiers, value, currency and an order reference used to prevent duplicate counting. Meta also receives browser and network information, such as your IP address and browser type, and may associate events with its cookies and your Meta account. Free claims and trial requests are not reported as purchases.
This measurement starts only after you choose Allow Meta measurement. Declining does not affect shopping, trials or downloads. Global Privacy Control and Do Not Track block Meta measurement even if an earlier choice allowed it. Use Advertising preferences in the footer to withdraw permission. We remember your choice in this browser for 180 days; clearing browser storage removes it. Withdrawal stops future measurement and removes the Meta cookies this site can access, but does not remove events already received by Meta.
We do not send email addresses, names, license keys, machine codes or audio to Meta, and do not enable automatic advanced matching. See Meta's Privacy Policy for how Meta uses information and the choices available in your Meta account.
Browser preferences
The product comparison saves up to three selected product identifiers in this browser's local storage, without an account. Opening a shared comparison also updates that selection. Remove individual plugins or use Clear on the comparison page to empty it.
The background motion control also stores an on/off preference in this browser. These preferences contain product identifiers and a motion setting, not your email, license key or audio. If browser storage is unavailable, the controls keep a temporary preference for the current session.
Product follow-up emails
If you buy or claim a plugin or request a trial, we may send a few follow-ups about it: an installation checklist, suggestions for plugins that pair with yours, a short feedback request, and a note after a trial ends. The suggestion, feedback and trial follow-up emails each carry an unsubscribe link, and the Email preferences switch in your account turns all of them off or back on, including the checklist. We record when you explicitly opt in. License delivery, account security and the notice that a running trial is about to end do not depend on this.
Where your data lives
License and trial records are stored in a Neon Postgres database. Email is sent through Resend, which processes the recipient address to deliver the message. Paddle holds the payment records. All three are established processors with their own security and privacy commitments.
How long we keep it
License records are kept for as long as the license exists, so we can reissue keys and honor activations years later. Waitlist emails are kept until you unsubscribe. Support email is kept as long as it is useful for helping you.
Your rights
Under the GDPR, the CCPA, and similar laws you can ask what we hold about you, ask for a copy, or ask for deletion. Email support@vitricaudio.com from the address in question and we will handle it; deletion removes your personal details from license, order, and trial records. Note that deleting the email attached to a license means we can no longer resend that license to you.
Every marketing email we send includes an unsubscribe link. Transactional email, such as a license delivery you just requested, is sent regardless because it is the product working.