The guarantee
Every plugin purchase comes with a 14 day money back guarantee. Ask within 14 days of the purchase and you get a full refund. You do not need to give a reason, though if something in a plugin misbehaved we would genuinely like to know so we can fix it.
How to get a refund
Email support@vitricaudio.com with the email address you bought with, or the order number from your Paddle receipt. That is all we need. You can also ask Paddle directly at paddle.net with the same details.
Refunds are processed through Paddle.com, our merchant of record, back to your original payment method. Paddle handles the money, so timing depends on your bank; a few business days is typical. Any VAT or sales tax Paddle collected is refunded with the purchase.
What happens to the license
When a refund is issued, or a payment is charged back through your bank, the license key is revoked. It can no longer activate another machine or receive a replacement license file. Purchased Vitric licenses are permanent offline files, so revocation cannot remotely erase or disable a file that was already installed. A refund ends your license to use the plugin; remove any installed license files. Vitric Complete licenses renew online, so a refunded subscription stops on each computer at its next check-in. You can repurchase the plugin later. Trial requests remain subject to the usual eligibility limits.
Sound packs
Vitric Sounds packs carry the same guarantee: ask within 14 days of the purchase and you get a full refund. A refund removes the pack from your account, closes its download and ends your license to use its presets, so delete any copies you installed.
Try before you buy
You should not need the guarantee often: every plugin has a free 3 day trial, full function, no feature limits. Run it in your real sessions first. The 14 days exist for what a trial cannot catch, like a project that changed or a machine that did.