Who we are
Vitric makes audio plugins and sells them on this site, vitricaudio.com. We are based in Cleveland, Ohio, USA, and the plugins are built alongside Studio 4, a working recording studio. You can reach us any time at support@vitricaudio.com.
What the site does
The site presents our plugins, issues free 14 day trial licenses, delivers purchased license keys by email, and runs the license portal where you manage machine activations. No account is required: everything is keyed to your email address and your license key.
Purchases run through Paddle
Our checkout is operated by Paddle.com as merchant of record. When you buy a plugin, the sale is between you and Paddle: Paddle processes your payment, collects and remits VAT or sales tax where required, and sends your receipt. We never see or store your card details. Paddle's own terms apply to the payment itself; ours apply to the software and this site.
Prices are shown at checkout in your local currency where Paddle supports it. Refunds are processed through Paddle under our refund policy.
Licenses and trials
Plugins are licensed, not sold. What you can do with a license, including the 3 machine activation limit, offline activation, and trial behavior, is spelled out in the EULA. In short: a license is personal to you, a trial is free and full function for 14 days, and when a trial ends the plugin drops to demo mode instead of shutting off.
Fair use of the site
The trial and licensing endpoints are rate limited and meant for humans setting up their own machines. Do not script bulk trial requests, probe the licensing API, share license keys, or attempt to interfere with the service. We may revoke licenses obtained or used in violation of these terms or the EULA.
We send transactional email you asked for: license deliveries, trial licenses, and replies to support requests. If you join the waitlist we will email you about the products you signed up for, and every marketing email includes an unsubscribe link. Details are in the privacy policy.
Warranty and liability
The plugins and this site are provided as is. We work hard to keep both reliable, and the trial exists so you can confirm a plugin behaves in your sessions before paying. To the extent permitted by law, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to what you paid us for the product involved. Nothing here limits rights that your local consumer law does not allow to be limited.
Changes and governing law
We may update these terms as the store evolves; the date at the top reflects the latest revision, and continued use of the site after a change means you accept it. These terms are governed by the laws of the State of Ohio, USA.