Who we are
Vitric Audio is a trade name of Stain Web Development LLC, a limited liability company registered in Delaware, USA and registered to do business in Ohio. In these terms, "we", "us", "Vitric" and "Vitric Audio" mean Stain Web Development LLC.
Stain Web Development LLC makes audio plugins and sells them on this site, vitricaudio.com. We are based in Cleveland, Ohio, USA, and the plugins are built alongside Studio 4, a working recording studio. You can reach us any time at support@vitricaudio.com.
Agreeing to these terms
When you buy, claim or redeem a license, start a trial, or install a Vitric plugin, you agree to these terms and to the EULA. Browsing the site does not require an account.
What the site does
The site presents our plugins, issues free 3 day trial licenses, delivers purchased license keys by email, and runs the license portal where you manage machine activations using your license key. Requesting a trial requires email sign-in. The account dashboard shows licenses registered to your email in one place; signing in works by emailed link, and we never store a password.
Purchases run through Paddle
Our checkout is operated by Paddle.com as merchant of record. When you buy a plugin, the sale is between you and Paddle: Paddle processes your payment, collects and remits VAT or sales tax where required, and sends your receipt. We never see or store your card details. Paddle's own terms apply to the payment itself; ours apply to the software and this site.
Prices are shown at checkout in your local currency where Paddle supports it. Refunds are processed through Paddle under our refund policy.
Licenses and trials
Plugins are licensed, not sold. What you can do with a license, including how many computers it covers, offline activation for full licenses, and trial behavior, is spelled out in the EULA. In short: a license is personal to you, a trial is free and full function for 3 days. At expiry, processing locks until a purchased license or valid subscription is installed.
Subscriptions
Vitric Complete is a subscription to every released Vitric plugin, billed monthly or yearly through Paddle. It renews automatically at the price you subscribed at until you cancel, which you can do at any time from your account or from any Paddle receipt. A cancellation takes effect at the end of the period already paid for; the plugins work until then, and after that their processing locks until you subscribe again or buy a license outright.
Subscription licenses renew themselves over the internet: each computer running a subscribed plugin checks in on its own whenever it is online and must connect at least once every 30 days to keep the subscription running there. If a renewal payment fails, the plugins keep working for 7 days while it is retried. A refunded or charged-back subscription, or a computer taken off the license, stops on that computer at its next check-in, and within 30 days at most.
The refund policy covers your first payment. If a renewal price ever changes, you will be told by email before it applies.
Fair use of the site
The trial and licensing endpoints are rate limited and meant for humans setting up their own machines. Do not script bulk trial requests, probe the licensing API, share license keys, or attempt to interfere with the service. We may revoke licenses obtained or used in violation of these terms or the EULA.
We send transactional email you asked for: license deliveries, trial licenses, and replies to support requests. We may also send a few follow-ups about a plugin you bought, claimed or tried, occasional offers to free claimants, and news to the waitlist about the products you signed up for. Every marketing email includes an unsubscribe link. Details, including where we ask for consent first, are in the privacy policy.
Reviews
Only license holders can review a plugin, and we publish reviews whether they are good or bad. Reviews from people who got the plugin free as press, reviewers or partners are labeled. Anyone connected to Vitric, such as our members, contractors, family or partners, may not post a review without saying so in it. Creators and reviewers who got a free license or earn a commission from us must disclose that wherever they talk about our plugins. We may remove a review that breaks these rules or contains personal data, abuse or spam.
Warranty and liability
The plugins and this site are provided as is. We work hard to keep both reliable, and the trial exists so you can confirm a plugin behaves in your sessions before paying. To the extent permitted by law, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to what you paid us for the product involved. Nothing here limits rights that your local consumer law does not allow to be limited.
Changes and governing law
We may update these terms as the store evolves; the date at the top reflects the latest revision, and continued use of the site after a change means you accept it. These terms form an agreement between you and Stain Web Development LLC, and are governed by the laws of the State of Ohio, USA.